Terms of service
Products and services
Olga Muxart offers products related to jewelry and ceramics and workshops related to these same fields. You can learn about the materials with which we make our products on this page of our website and get information about our workshops here. You can also find a size guide for our rings and details of each piece in the individual product description. For any additional questions or doubts, please do not hesitate to contact us.
The warranty shall be in accordance with Royal Legislative Decree 1/2007 of November 16, 2007, which approves the text of the General Law for the Defense of Consumers and Users.
If one or more of our products arrive in bad condition, our customers have the right to exchange it, for the same or an equivalent product, within a maximum of two days after receiving the package.
Before returning a product, please contact Olga Muxart at firstname.lastname@example.org and provide us with your order number.
Liability and litigation
Our customers are aware of and agree with our policies and characteristics of our products and services and declare:
- That they are of legal age
- That they are authorized to use the payment method with which the purchase is made.
- That the data provided is correct and valid.
The General Conditions are governed by the Spanish law in force and both parties agree to refer any dispute to the courts and tribunals for resolution.
Our customers may register on our website to purchase our products and services and may or may not accept cookies when browsing the site.
At any time they have the right to request that we correct, update, or delete some or all of their personal information, excluding information that we are required to retain for administrative, legal, or security purposes. Similarly, they may request a document containing the personal information we hold about them. If you wish to exercise this right, you can contact us at email@example.com
Upon purchase of these products and services, our applicable return policy is as follows: Refund policy.
Pricing, shipping and production times
The prices indicated on our website all include taxes. The total price of the purchase of an order is made in a single payment and corresponds to the price of the product plus the price of shipping, which is not included in the product's price and depends on the courier company. Olga Muxart does not take any responsibility or guarantee the prices of courier companies that are external to the brand. You can see an estimate of our shipping costs here.
Shipping times are beyond Olga Muxart's control and depend on the courier company. Olga Muxart does not take responsibility or guarantee the shipping times of courier companies that are external to the brand. You can see an estimation of shipping times here. Please take into account that to these shipping times, we must add the production time of the piece. Due to the artisanal nature of my work, I do not produce large batches. If the product you want is not in stock, I will need a maximum of about 15-20 business days to make it, without counting shipping times. You can contact me for more information on this at my email: firstname.lastname@example.org .
If you wish to pick up your order personally, you can do so at:
- Our physical store: Taller Mil.limetre located in the city of Barcelona.
- Our pick-up place in Girona.
If you choose this option, you may contact me in advance to check that the product you want is in stock.
Olga Muxart reserves the right to contact customers through the information provided by them (email, phone number, SMS, WhatsApp,...) for purposes related to the products, services or any requirement of the brand.
The Olga Muxart team thanks you for taking the time to read our Terms of Service.